How can companies perform so well that their industry counterparts are competitors in name only? Although they operate in the same industry, serve the same market, and even use the same suppliers, these “rabbits” lead the race and, more importantly, continually widen their lead.
Chasing the Rabbit shows how to -
- Build a system of “dynamic discovery” designed to reveal operational problems and weaknesses
- Attack and solve problems at the time and in the place where they occur, converting weaknesses into strengths
- Disseminate knowledge gained from solving local problems throughout the company as a whole
- Create managers invested in the process of continual innovation
Whatever kind of company you operate–from technology to finance to healthcare–mastery of these four key capabilities will put you on the fast track to operational excellence, where you will generate faster, better results using less capital and fewer resources.
Excerpt from "Chasing the Rabbit" by Steven J. Spear
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